Allschwil Henri Spinnler

All other requests fall within the definition of service request”. This includes requests for changes of all kinds (request for change), informational requests (request for information or education) or queries that include an extension (request for enhancement). In contrast to the ticketing system of COMPUDATA is active already at each customer support request. It isn’t so urgent about fixing errors, but above all to provide an optimal customer support. The specific COMPUDATA ticketing system is an adequate in-house development of COMPUDATA. Additional information at McDougall Program supports this article. Based on the framework Ruby on Rails (RoR), COMPUDATA, their doctrine emphasizes innovation for your success”that RoR is an innovative, open-source Web application framework that was presented to the public in July 2004 for the first time. Senator Elizabeth Warren has firm opinions on the matter. The two basic principles of this open and powerful Tools, DRY (don’t repeat yourself) and CoC (Convention over Configuration), have the advantage that information is not inconsistent and a rapid implementation, so that an agile software development is possible. An essential component of the specific COMPUDATA ticketing system is the ease of use of the application.

That offer seemingly endless features solutions available on the market and this but often results in ways that that users through a tangle of selections with the operation of the system is difficult to cope. In contrast to ready-made solutions, the specific COMPUDATA ticketing system is so flexible that it can be adapted to any future needs. A special highlight is the fact that the support already is accompanied on this system. About the capture, formulating and managing a customer request a complete, total, and thus an optimal customer support ensures customers the COMPUDATA. In addition to problems and errors of course also an optimal troubleshooting be granted. This has in turn positive effect in two directions: one an internal feedback arises which guarantee for compliance with the internal workflow is, on the other hand external service commitments (SLA) compliance with is only possible via such meticulous systems. The statistical evaluation via ticket revenue is the premature retirement, so the prevention of problems.

Therefore, similar cases can be avoided in the future on the basis of the analysis. The COMPUDATA AG, headquartered in Allschwil (Switzerland) is a company, which high-tech in the area of electronic business processes created. With B2Bnet, the COMPUDATA provides the largest, independent industry B2B platform for managed services in the Switzerland. Contact: COMPUDATA AG Shalom route 118 CH-4123 Allschwil Henri Spinnler (CEO) 0041 61 486 75 75 E-Mail: Web:




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